Customer Care Policy

Effective Date: June 26, 2025

At Legacy Horizon, our mission is to serve with integrity, faith, and a commitment to God’s promises. Whether you're inquiring about land, exploring investment opportunities, or partnering with us in any capacity, we are dedicated to providing an exceptional experience that reflects our values and puts people first.

1. Our Commitment to You

We are committed to delivering:

Respectful Communication – Every customer is treated with dignity, kindness, and professionalism.

Honest Guidance – We provide clear, accurate, and transparent information to help you make informed decisions.

Prompt Responses – We strive to respond to all inquiries within 1–2 business days.

Ethical Practices – We operate with integrity, following all applicable laws and industry standards.

2. Customer Service Channels

You can reach us in the following ways:

Email: [email protected]

Contact Form: Available on our website

Phone: [Insert number if applicable]

Office Hours: Monday–Friday, 9 AM–5 PM (Eastern Time)

We aim to provide timely and helpful responses, and we’ll always let you know if something requires additional follow-up or research.

3. Feedback and Concerns

We welcome feedback—positive or constructive—as it helps us grow and better serve you.

To submit feedback or raise a concern:

Email us at [email protected] with the subject line: Feedback or Concern

We aim to acknowledge all issues within 48 hours and resolve them within 5–7 business days, depending on complexity.

If your concern requires escalation, it will be reviewed by a member of our leadership team.

4. Confidentiality and Privacy

All personal or business information shared with Legacy Horizon is treated as confidential. We will never sell your data to third parties. Please review our Privacy Policy for full details.

5. Values-Based Service

Our customer care is grounded in:

Integrity: We honor our word and commitments.

Stewardship: We treat every piece of land, and every customer interaction, as a trust.

Faith: Our work is guided by biblical principles and a belief that relationships matter more than transactions.

6. Continuous Improvement

We regularly evaluate our customer care policies and practices to better serve our clients. If there’s a way we can improve, we want to hear it.

Contact

If you need assistance or have questions, reach out to:

Legacy Horizon
Email: [email protected]
Website: https://legacyhorizon.xyz

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